Financial services simulation

Customers, applications and transactions queue for tellers, reviewers and systems with finite capacity. Stocha is designed to test 8 decisions here, each as a ready-made model template.

See the bank branch worked example, a real engine run.

What Stocha measures

• Customer wait at the branch
• Application time to decision
• Teller and reviewer utilization
• Backlog of items in review
• Share processed within target

Decisions you can test

Packs are planned. The first wave ships with the private beta.

• Bank branch First wave
  How many tellers per hour keep branch waits within your target on payday?
• Loan origination
  Where do loan applications stall, and how many underwriters would clear that step?
• Insurance claims
  Does fast-tracking simple claims shorten settlement time for the complex claims left over?
• Underwriting
  How many underwriters keep quote turnaround within your target when submissions spike at renewal?
• Know-your-customer and anti-money-laundering checks
  How many analysts clear alerts within your review targets if alert volumes rise after a rule change?
• Payments processing
  Does the payments pipeline still settle on time if one processing node fails at peak?
• Trading operations back office
  How many operations staff clear trade breaks before end-of-day cutoff on high-volume days?
• ATM cash replenishment
  Which refill schedule and route plan keeps ATMs stocked with the fewest cash-out events?

Questions about financial services simulation